Customer Story

How this dynamic web development team cut out client emails

Company
Once Coupled
Integration
Location
Florida
Employees
5+
Industry
Website development

Are you ready to cut your bug resolution time in half?

Challenge

Solution

Results

About Lauren Gray and Once Coupled

Lauren Gray is an independent developer and the owner of Once Coupled, who works closely with other independent designers and developers to create websites food bloggers love.

This team of five uses Marker.io to do seamless reporting and resolving of bugs and issues. However, they do not limit their Marker.io use to internal testing and team members! Their clients also report directly in the Asana projects Lauren and the team set up.

Why Marker.io

Before Lauren and her team started using Marker.io, they got long emails of customers to make changes to their customised websites. One team member was creating Asana tasks as a full-time job! Even with a single person creating tasks non stop, there were often multiple to-do's and added comments in one Asana task.

The results: wasting time, disappointing clients and endlessly long email threads.

"There were sometimes 16 to-do's in one task, which makes it a lot harder to keep track of what is done and what isn't. We would tell a client we had done a task, but it turned out we had not seen everything... But I have never missed a task that made it from Marker.io to Asana!"

Using the Guest portal like a ticketing system

To cut down on client emails and get more Asana tasks completed, Lauren and her coworkers started encouraging clients to use Marker.io. Now, they communicate with clients mainly through the Marker.io Guest Portal (and the occasional email). Clients are allowed to submit anything through the Marker.io widget, letting them be creative and reducing emails further.

  • Found a bug?
  • Want to give feedback?
  • Something wrong in their Chrome listing?
  • Looking at your own website and have an idea about repositioning?
  • Inspiration from another website?

Lauren no longer has to double check information like device, source URL, console logs and other technical information. Her clients can focus on getting the desired end result and Lauren can focus on building.

Client and developer satisfaction

In the end, there are many reasons for Lauren and her team to use Marker.io! The most important for them, is how clients can submit all their ideas fast and efficiently. As a result, no one misses these tasks anymore!

Lauren and her team use Marker.io with their clients in a two-way conversation, and the end result is a greater client satisfaction and projects being completed faster.

Want to read the full blog post? Click here!

Marker.io is kind of like a ticketing system for us right now. Feedback from clients comes in seamlessly and that saves us a ton of time. We rarely need to email anymore.

Lauren Gray
 - 
Owner and developer

Frequently Asked Questions

What is Marker.io?

Marker.io is a website feedback and annotation tool for websites. It’s the best way to gather feedback and bug reports with screenshots, annotations & advanced technical meta-data. It also integrates perfectly with Jira, Trello, ClickUp, Asana (and more).

Who is Marker.io for?

It’s perfect for agencies and software development teams who need to collect client and internal feedback during development, or user feedback on live websites.

How easy is it to set up?

Embed a few lines of code on your website and start collecting client feedback with screenshots, annotations & advanced technical meta-data! We also have a no-code WordPress plugin and a browser extension.

Will Marker.io slow down my website?

No, it won't.

The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.

Do clients need an account to send feedback?

No, anyone can submit feedback and send comments without an account.

How much does it cost?

Plans start as low as $49/mo per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.

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